Our Commitment to You
At Xyntax, we pride ourselves in our commitment to protecting your privacy. We are committed to the security and privacy of our not only our client's personal data ("Personal Data") and business information ("Business Information") but also the information of those businesses and individuals they serve, all the while providing you with the opportunity to receive products and services that enhance your business activities.
We collect personal data necessary to enable us to respond to your requests and to send you information regarding our products and services from time to time. Since users of our products and website are doing so in their capacity as an employee or company representative, most information we collect is strictly held in a business capacity.
Commonly this includes:
your business address;
your telephone number;
your email address;
your website address.
When you visit our website, you may be asked to submit information such as an email address, company name, mailing address and telephone number. We may also ask you where you heard about our company or products which will greatly help us understand more about your needs as well as process your requests for further information.
We offer certain limited online support on our website. If you access online support, you may be asked for information such as your name and the product you are using. This is used to help us determine what the technical issue is and how best to help resolve the problem experienced. Also, certain products allow you to submit support-related questions directly from that product. If you access online support services from a product, information about your network, operating system, program used, module, user id and other similar information will automatically be pre-populated for submission to support staff to assist them in answering your question(s).
When you subscribe or sign up to receive electronic communication, we will ask you for information necessary to enable us to process your request and to send you details regarding our products and services. Each email we send will contain instructions on how to unsubscribe if you do not wish to receive future promotional emails. If you choose to opt out of receiving promotional email communications, we may still periodically communicate with you via regular mail or telephone. Please allow 10 business days to be removed from the email list.
Disclosure of Your Business Information
In addition to the uses set forth above. Xyntax may use your Business Information to:
Inform you of product upgrades, updates and subscription renewals;
Inform you of any tax, regulatory and other compliance issues with your software product or service;
Notify you of products and services that we think may be of interest to you;
Offer you discounts or other promotions concerning any Xyntax product or service;
Contact you to determine how we can better serve you or provide better products to meet your needs.
Xyntax may also use your personal data to inform you of special discounts or offers from other companies we have carefully selected, and whose products and services we may think will be of beneficial interest to you. It is our policy to accept personal data only from parties whom we believe have obtained the information from you fairly. However, we do not control the manner in which third parties collect personal data. If you believe that a third party has passed to us your data against your wishes, then please let us know by contacting us.
From time to time, we may be required to release Personal Data:
To comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order;
To enforce or apply the terms of any of our service or license agreement;
In special cases such as protecting the rights, property, or safety of Xyntax staff, our customers, or others.
We may also provide Business Information to government agencies, our vendors, our suppliers, other business development and industry partners ("Partners") to enable them to:
Provide us with products and services for improved operation and maintenance;
Provide you with a product or service requested by you;
Enable them to market products or services to you.
Partner and Government Services
We may engage our partners to perform functions on our behalf. Certain partners and government agencies may collect Business Information (such as business name, mailing address, email, credit card information and customer ID) directly from you. Any information provided by you to third parties is not governed by this policy even though those partners and government agencies may share such information with us.
Services and Product Data
Personal data we collect as set forth above does not include your company's data entered in the course of operating our products ("Product Data") or data provided by you while using our services ("Services Data"). We will not access your Product or Services Data except in the following limited circumstances:
To provide you with technical support solely at your request and with your permission and supervision;
On a limited-access basis to install updates, produce regular backups or restore data from backups at your request;
Unless you opt-out, to utilize aggregate information derived from Product and Services data to help us improve our products and services and in developing additional offerings.
Third Party Access
We will not provide your Product or Services Data to any third party or permit any third party to access your Product or Services Data except by your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order. Also, if at any time you decide to discontinue your use of the applicable service, your Services Data will be destroyed and removed from all servers according to the terms outlined in your Service Agreement.
No Sales of Personal Data to Third-Parties
We will not sell, rent or similarly commercialize your data, and we limit its distribution to the extent necessary to fulfill the purposes for which the data was requested. When we employ other companies or individuals to perform functions on our behalf (such as delivering products, taking orders, processing credit card payments, etc.), we attempt to ensure that these parties will not use your data for any other purpose than it was originally requested.
We operate a number of technical and organizational measures to ensure that your data is kept secure and to prevent unlawful or unauthorized disclosure, misuse, alteration or damage. We want your data to remain as secure as reasonably possible. We combine industry-standard technical safeguards with a code of conduct for those employees who are permitted to access your personal information. Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures.
For example, hosted Services Data is submitted via SSL encryption and stored on a server equipped with industry-standard firewalls. Hosted data may include personally identifiable information that belongs to our customers' customers, website visitors or other users.
We will not review, share, distribute or reference any such client data except as provided in the service or license agreement or as may be required by law. Individual records of client data may be viewed or accessed by authorized Xyntax employees, agents or independent contractors only for the purpose of resolving a problem, support issues, or suspected violation of the service or license agreement, or as may be required by law.
This site may contain links to third-party websites and resources (collectively, "Linked Sites"). These Linked Sites are provided solely as a convenience to you and not as an endorsement by Xyntax of the content on such linked sites.
Xyntax makes no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any Linked Site. Xyntax is not responsible for the availability of the Linked Sites or the content or activities of such sites.
Notification of Changes
To fulfill requests for personal information records or to answer any questions or address any concerns individuals may have about privacy, Xyntax Systems has designated a privacy officer. In addition to answering inquiries, the privacy officer is also responsible for ensuring that legislation and privacy practices and related procedures are being met.
Attn: Xyntax Privacy Compliance Officer
Unit 3, 70 Railway Street East
Cochrane, Alberta, T4C 2B5